For K-12 School Districts

Automate district back-office inquiries—without losing the human touch.

Handle parent and community inquiries faster with AI-powered automation that keeps humans in control. Reduce response times, improve consistency, and free your staff to focus on what matters.

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Human-in-the-loop
Privacy-first
Full audit trail
Works with:

How It Helps

Three pillars of smarter district communication

reply.school combines intelligent automation with human oversight to transform how your district handles inquiries.

Answer & Resolve
Handle common questions instantly with district-approved knowledge. Parents get fast, accurate answers to FAQs about enrollment, schedules, policies, and more.
  • •Instant responses to common questions
  • •District-approved knowledge base
  • •Consistent messaging across schools
Route & Assist
Triage edge cases intelligently, draft responses for review, schedule follow-ups, and create tasks. The right issue reaches the right person with full context.
  • •Smart routing to the right department
  • •AI-drafted responses for review
  • •Automated follow-up scheduling
Trust & Control
Human-in-the-loop for sensitive cases, secure handling of documents with PII, and complete audit logs. You stay in control while automation handles the routine.
  • •Human review when needed
  • •Secure document handling
  • •Complete audit trail

The Transformation

From inbox chaos to structured response

✕

Before reply.school

  • •Shared inbox chaos with no ownership
  • •Inconsistent responses across staff
  • •Lost requests and missed follow-ups
  • •Staff overwhelmed by repetitive questions
  • •No visibility into response times

After reply.school

  • Automated triage and classification
  • AI-drafted responses with district tone
  • Smart routing to the right person
  • Complete audit trail and tracking
  • Real-time metrics and insights

The reply.school workflow

InboundEmail arrives
ClassifyAI categorizes
Draft/AnswerAuto-respond or draft
RouteSmart routing
LogFull audit trail
Follow-upTrack to completion

What We Automate

Built for district operations

From enrollment to transportation, reply.school handles the common inquiries that take up your staff's time.

Enrollment & Registration
Answer enrollment questions, guide parents through registration, and route complex cases to the right staff.
Attendance & Early Dismissals
Process absence notifications, early dismissal requests, and communicate attendance policies automatically.
Transportation
Handle route inquiries, delay notifications, and bus stop change requests with smart routing.
Food Services
Manage meal account questions, eligibility inquiries, and balance notifications efficiently.
Records Requests
Securely handle transcript requests, records transfers, and document submissions with PII protection.
Tech Support
Triage device issues, portal access problems, and route complex IT tickets appropriately.
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Built on trust and control

Automation that keeps you in the driver's seat

Human Review

Sensitive cases always reviewed by staff before sending

Secure Uploads

PII-safe document handling with secure upload links

Least Privilege

Minimal data access with role-based permissions

Full Audit Trail

Every action logged with timestamps and context

Ready to transform your district's response workflow?

See how reply.school can help your district respond faster, more consistently, and without adding headcount.

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